About us QUALITY SYSTEM
Services of Stan Shipping Agency Ltd. are carried out according to the requirements of Customers in a fair and effective manner and in compliance with national and international regulations in the field:
Health and safety at work,
Provisions concerning the protection of personal data,
The quality policy includes the following plans and courses of action:
1. Accurate understanding of customer requirements and actively anticipating their needs,
2. Informing customers in an honest manner about the current capabilities of the company and internal and external conditions affecting the quality of commissioned services,
3. Adjusting the company's activities, selecting procedures and measures to fulfill the requirements of the Customer in an economically efficient manner, which is clearly documented and ensures complete Customer satisfaction,
4. Preventing actions that could in any way undermine confidence to the company,
5. Continuous improvement of operational procedures and qualification of personnel.
Means of implementation of the quality management policy is the quality management system based on the International Standard ISO 9001:2015.
The Company Top Management represented by the Director is responsible for the quality of service provided. Every employee of the company is obliged to implement quality in their duties and all are personally responsible for their work.